Your numbers
Everything you spent to acquire customers in the period: ads, salaries, tools, agency fees.
How many new paying customers that spend brought in over the same period.
Pick how your customers pay. This changes how lifetime value is built up.
Average monthly subscription or recurring revenue from one customer.
Share of revenue left after cost of delivery. SaaS is often 70–85%; retail 20–40%.
How many months an average customer stays before churning.
Your unit economics
Enter your numbers—
CAC — cost to acquire
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LTV — lifetime value
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LTV : CAC ratio
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CAC payback (months)
Ratio vs. 3:1 target
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Months to recover CAC
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How to read this
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CAC : LTV questions
The classic benchmark is 3:1 — for every dollar you spend acquiring a customer, you want about three dollars of lifetime gross profit back. Below 1:1 you lose money on every customer. Between 1:1 and 3:1 your unit economics are thin and likely won't cover overhead. Much above 5:1 isn't always a win either — it can mean you're under-investing in growth and leaving the market open to faster competitors.
Always use gross margin, not raw revenue. LTV is supposed to measure the profit a customer generates over their lifetime, so you multiply average revenue by your gross margin percentage before comparing it to CAC. A SaaS business at 80% margin and an e-commerce store at 30% margin can have identical revenue per customer but wildly different real LTV — and a wildly different ratio. That is why this calculator asks for margin.
CAC payback is how many months of gross profit it takes to earn back what you spent acquiring a customer. It only applies to recurring or subscription revenue. A payback under 12 months is generally healthy; under 6 is excellent. The longer your payback, the more cash you have to float to fund growth — which is why two businesses with the same LTV:CAC ratio can have very different cash needs.